Terms of Service

Last updated: 8 October 2026

These Terms govern your use of ReplyBoltGo, a product of Domivion ("we", "us"). By creating a vendor account, you agree to them. If you use ReplyBoltGo for a business, you confirm you have the authority to bind that business to these Terms.

1. What ReplyBoltGo is

ReplyBoltGo is an AI-powered chatbot service. It connects to a vendor's Telegram bot (WhatsApp is planned but not available yet) and replies to customer messages using information the vendor provides: business details, knowledge base entries and a product catalog.

2. Vendor accounts

Give accurate information, including your business and contact details, and keep it up to date. You are responsible for your login details and for everything done under your account. You must be legally allowed to run the business you register and to sell what you list.

We may suspend or close accounts that give false information, break these Terms, or are used for fraud, including a deceptive storefront.

3. Acceptable use

You agree not to use ReplyBoltGo to:

• sell illegal goods or services, or goods you are not allowed to sell, including age-restricted goods without proper safeguards;
• enter discriminatory, fraudulent or misleading content into your Business Profile, Knowledge Base or Products;
• try to make the bot collect card numbers or other sensitive payment details from customers;
• harass, deceive or mislead customers; or
• disrupt or attack the platform or its security.

We may review content that vendors enter and suspend accounts that break this section.

4. How the AI behaves, and its limits

The AI is designed to answer only from the information you provide and to say so when it does not know, rather than guess. AI systems can still make mistakes. You are responsible for checking and correcting the information you provide, because it shapes the answers customers get.

You stay responsible for promises made to your customers, including availability, prices and any policies you set the bot to share. ReplyBoltGo is a tool. It does not replace your duties under consumer protection, advertising or sales law where you operate.

5. Your customers

Customers talk to your bot, not to us. Any sale, agreement or dispute that comes from a chat is between you and your customer. We are not a party to those transactions and we do not process payments between vendors and customers.

6. Plans, fees and billing

• Free trial. Every new account gets a 14-day free trial with Starter limits. No card is needed.
• Plans. Starter is N10,000 a month (about $6), Growth is N20,000 (about $12) and Pro is N40,000 (about $24). The dollar amounts are fixed prices for vendors who pay in dollars. Each plan has limits on products, knowledge base entries, AI replies a month, payment methods and chat history, as shown on our pricing section.
• AI replies. An AI reply is one reply your assistant writes to a customer. Fixed automatic notices do not count.
• How you pay. By bank transfer or a payment link. For now we confirm each payment by hand and then activate your plan. The renewal, upgrade, downgrade and top-up rules below apply as our new billing system goes live; until then we handle these by hand.
• Renewing. Each payment starts a fresh 30 days and a fresh AI reply count. Days and AI replies left from the last period do not carry into a renewal.
• Upgrading. The new plan starts straight away with a fresh 30 days. The unused days of your old plan are credited toward the new price, and your unused AI replies are added to the new plan's replies.
• Downgrading. You can move to a lower plan in the last 3 days of your period or after it ends. The lower plan starts with a fresh 30 days and a fresh AI reply count. Unused replies do not carry over.
• Top-up packs. A top-up adds 300 AI replies for N7,500 (about $4.50 for vendors paying in dollars). It needs a running plan and works on any plan. Top-up replies last until your monthly count resets or you next pay, whichever comes first.
• Running low or out. You get a warning near your AI reply limit and when you reach it. After that, customers see a polite notice until your count resets.
• When a plan ends. You get 3 extra days. After that the bot pauses and customers see a polite notice. Nothing is deleted when a plan ends.
• Refunds. Payments are not refundable once made. The free trial lets you try ReplyBoltGo first. See our Refund Policy.

We may change prices or plan limits. We will tell vendors before a change affects them.

7. Third-party platforms

ReplyBoltGo works through Telegram, and in future may work through WhatsApp. Your use of those platforms is also covered by their own terms. You are responsible for following them. We are not responsible for changes those platforms make that affect how ReplyBoltGo works.

8. Ownership

You own the business information, product data and content you enter. You give us permission to use it only to run the service for you, for example to write AI replies to your customers. The ReplyBoltGo software, brand and technology remain ours.

9. Disclaimers and limits on liability

The service is provided "as is". We do not promise it will always be available or error-free, or that every AI reply will be accurate. To the fullest extent the law allows, we are not liable for indirect or consequential losses, including lost sales, lost customers or harm to reputation caused by an AI reply. Our total liability to you is limited to the fees you paid in the 12 months before the claim.

10. Ending your account

You can close your account at any time. We may suspend or close your account for breaking these Terms, non-payment or fraud, and we will give notice where that is reasonably possible. When an account is closed or its plan has ended, your bot stops replying to customers. How long we keep data after closure is explained in our Privacy Policy.

11. Changes

We may update these Terms or the service. We will tell vendors about important changes. If you keep using ReplyBoltGo after a change takes effect, you accept it.

12. Governing law

These Terms are governed by the laws of the Federal Republic of Nigeria.

13. Contact

Questions about these Terms: replyboltgo.support@gmail.com.